Refund policy

Last updated: July 21, 2026

We hope you love your Pink Hoodie order. Because many of our products are made especially for you, please review the following policy before completing your purchase.

Returns for store credit

Eligible, unworn retail merchandise may be returned for store credit within 14 calendar days after delivery or pickup.

To qualify for a return, merchandise must be unworn, unwashed, unaltered, free from odors, pet hair, makeup, deodorant, and other signs of wear, and returned in its original condition with tags attached when applicable. Proof of purchase is required.

Approved returns receive store credit for the purchase price of the eligible merchandise, less any applicable prepaid return-label cost. Original shipping charges are nonrefundable.

To request a return, email Hello@PinkHoodiePrints.com with your order number and the item you wish to return, or use the return-request option available in your customer account.

Please wait for return approval and instructions before mailing or dropping off merchandise. Submitting a request does not guarantee approval. Unauthorized returns may not be accepted.

Return shipping

Customers are responsible for return shipping when returning an item because of size, fit, color preference, or another personal preference.

After your return is approved, you may choose either of the following options:

Purchase and send the return using your own trackable shipping method; or
Request a prepaid return label from Pink Hoodie. The actual cost of the return label will be deducted from your store credit.

If you arrange your own return shipping, please retain your tracking information until the return has been completed. Pink Hoodie is not responsible for customer-arranged returns that are lost or damaged in transit.

When a return is required because Pink Hoodie sent an incorrect, damaged, or confirmed defective item, Pink Hoodie will provide return shipping at no cost to the customer.

Items not eligible for return

The following items are final sale and cannot be returned or exchanged:

Custom or personalized merchandise
Items made using customer-provided artwork, names, numbers, or specifications
Products explicitly marked “final sale”
Clearance merchandise
Gift cards
Worn, washed, altered, or damaged merchandise
Items returned more than 14 calendar days after delivery or pickup

A promotional discount does not automatically make an item final sale unless the product is specifically identified as final sale.

Exchanges

We do not guarantee direct exchanges because replacement sizes, colors, and styles may be unavailable.

Eligible returns are issued as store credit, which may be used to place a new order in the preferred size, color, or style.

Damaged, defective, or incorrect items

Please inspect your order promptly. If your item arrives damaged, defective, or different from what you ordered, contact Hello@PinkHoodiePrints.com within seven calendar days after delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label when the package was damaged in transit

If Pink Hoodie confirms an error or defect, we will provide an appropriate resolution, which may include replacement, repair, store credit, or a refund to the original payment method.

If we require the item to be returned, Pink Hoodie will provide a prepaid return label at no cost to you.

Normal variations in garment color, print placement, distressing, garment-dye appearance, or screen display are not necessarily defects. Product colors may appear differently across screens and production batches.

Order cancellations and changes

Cancellation or change requests for standard retail orders may be submitted within 24 hours after purchase by emailing Hello@PinkHoodiePrints.com or using the cancellation-request option available in your customer account.

Submitting a request does not guarantee cancellation. Orders may enter production or fulfillment before the 24-hour request window ends. An order cannot be canceled or changed after production or fulfillment has begun.

Ready-to-ship orders may be fulfilled immediately and cannot be canceled after fulfillment begins.

Rush orders, custom or personalized merchandise, and products marked final sale may enter production immediately and are not eligible for cancellation or changes unless Pink Hoodie agrees otherwise in writing.

If an eligible cancellation is approved, payment will be refunded to the original payment method. Bank and payment-provider processing times may vary.

Pink Hoodie reserves the right to cancel and refund an order because of inventory errors, pricing errors, suspected fraud, an inability to complete a requested customization, or other circumstances that prevent fulfillment.

Store credit

Store credit is issued after the returned merchandise has been received and inspected.

The amount issued will equal the eligible merchandise value less the cost of any prepaid return label provided by Pink Hoodie. Original shipping charges are not included in store credit.

Pink Hoodie reserves the right to deny a return or reduce the store-credit amount when merchandise does not meet the eligibility requirements stated in this policy.